Who you're buying from
Products and services in our shop are sold by Cloud 4 Sure Ltd, a company registered in England & Wales (company no. 10946734), registered office The Mill Building, 31 Chatsworth Road, Worthing, West Sussex, BN11 1LY. Contact: 01903 339955, email us.
Prices
All prices are shown in pounds sterling (GBP) and include VAT at the prevailing rate. Delivery is calculated and shown before you pay. We try to keep every price accurate, but if we spot a genuine pricing error we'll let you know before dispatch and give you the choice to proceed at the correct price or cancel for a full refund.
Placing an order
When you place an order you'll receive an email confirming we've received it. That confirmation is an acknowledgement, not acceptance — a contract is formed when we dispatch the goods. If an item turns out to be unavailable we'll contact you and refund any payment for it.
Payment
Payment is taken securely at checkout by our payment provider, Stripe. We never see or store your full card details.
Delivery, returns and refunds
Delivery is covered by our Delivery & shipping policy, and your cancellation, returns and refund rights by our Returns & refunds policy. Both form part of these terms.
Home PC Health Check and monthly monitoring
This section covers our Home PC Health Check and the optional monthly monitoring that follows it. Where it differs from the rest of these terms, this section applies.
What you're buying
The Health Check is a remote, automated check of one Windows PC or laptop for home or personal use. You run our checker on the PC; it looks at security, updates, storage and hardware health, we apply the safe fixes described in your report, re-check the PC and email you a plain-English report. It includes a malware scan and clean-up by Malwarebytes (see below). It costs £5 including VAT.
It is a check, not a repair or support service. If you'd like hands-on help with anything we find, we'll tell you the price first and only go ahead if you agree; that work is charged separately.
Installing our software
The check needs our monitoring software and our remote-support software on the PC. You agree to this when you book. Your install link works for one PC for 14 days; if you haven't used it by then, contact us and we'll refund you. The software stays installed afterwards so you can choose monthly monitoring. You can uninstall it yourself at any time using the simple steps we email you with your report — or, if you'd rather, use the link in your report and we'll remove it for you. We only connect to your screen when you've asked us to help.
Malware scan by Malwarebytes
The check includes a malware scan by Malwarebytes. We install the Malwarebytes Endpoint Agent alongside your existing antivirus; it scans the PC and quarantines the viruses, adware and unwanted programs it finds, and your report lists them. It doesn't restart your PC. We uninstall it automatically 7 days after your report, unless you subscribe to monthly monitoring, which keeps it installed for a weekly scan; it's removed when your subscription ends or whenever you ask.
Our automatic fixes never delete your documents, photos or other personal files. They clear temporary files, restart or update Windows components, update your antivirus and apps, and similar routine maintenance.
Monthly monitoring
After your Health Check you can subscribe to monthly monitoring. It includes a fresh check and report every month, a weekly Malwarebytes malware scan and clean-up, safe fixes applied automatically when something goes wrong, an email if we spot a serious problem, and a subscriber discount on any hands-on help you ask us for.
Price: £5 a month for your first 3 months, then £9.99 a month, including VAT. Payments are taken monthly in advance by our payment provider, Stripe, on the same date each month until you cancel. If we ever change the price we'll email you at least 30 days beforehand, and you can cancel before the new price applies.
Cancelling: you can cancel at any time using the “Update card or cancel” link in your monitoring emails or on your subscription page. Monitoring continues until the end of the month you've paid for and isn't charged again; we don't refund part months. If a payment fails, Stripe will try again for a short time; if it still can't be taken, monitoring stops.
Your right to cancel
As a consumer you normally have 14 days to change your mind about a service bought online. When you book a Health Check you ask us to start straight away, and you agree that once the check has been completed you can no longer cancel it. If you cancel before the check has been completed, we'll refund you in full.
For monthly monitoring, if you cancel within 14 days of subscribing we'll refund your first payment in full, and your monitoring will stop.
What we can and can't promise
We'll carry out the check and monitoring with reasonable care and skill. No check can find every problem, prevent every virus or predict every hardware failure, so please keep your own backups of anything important. Our total liability to you for the Health Check and monitoring is limited to the amount you've paid us for them in the previous 12 months. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit, and nothing affects your statutory rights.
Your statutory rights
Nothing in these terms affects your legal rights as a consumer, including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Governing law
These terms are governed by the law of England & Wales, and any disputes are subject to the courts of England & Wales.